IT Support Officer

Stop Domestic Abuse is a trauma informed organisation, the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Salary: £26,200 - £28,433

Location: Havant

Hours: 37 hours per week (Monday - Thursday: 9:30am - 5:30pm & Friday: 9:30am - 5pm

Contract : Permanent

Job Reference Number: STOPDA819

Main purpose and scope of the job:

Taking full ownership of user requests and providing all 1st line IT Support, including setting up new users, maintaining IT infrastructure.

Providing high quality and timely 2nd Line IT support to all Stop Domestic Abuse employees.

Carrying out in-depth diagnoses and resolve issues either remotely or onsite.

Preparing supporting documentation to evidence compliance in critical areas including Cyber Essentials, GDPR and other relevant frameworks.

Troubleshooting and providing support with the analyses and enhancement of existing VOIP auto attendant and IVR (Interactive Voice Response) workflows, optimising call routing, menu structures, and scheduling to improve efficiency, caller experience, and system performance across Stop Domestic Abuse’s helplines.

Managing back-office interface of charity’s website with needs of both the Operations and Business Teams.

Ensuring the confidentiality of client information is maintained, in accordance with Stop Domestic Abuse’s Confidentiality Policy.

Please click on links below to download an application pack.

Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the role. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.

We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.

Appointment will be on merit alone.

We will recruit the first suitable applicants, so apply early as we may close applications earlier.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.