Operations Manager
Operations Manager *Female
*This post are open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Salary: £49,993.65 - £54,688.94
Location - Havant
Hours: 37 hours per week
Contract : Permanent
Job Reference: STOPDA872
Operations Managers assume operational management responsibility for all aspects of Stop Domestic Abuse’s services including delivery of services, completion of monitoring and evaluation and identification of unmet/additional needs of clients. Services will be allocated to each Operations Manager but that allocation will be subject to service development, growth or change.
Main purpose and scope of the job:
Responsible for the operational management of all aspects of Stop Domestic Abuse’s services and projects.
Working with the Operations Director (Deputy CEO), Operations Managers, Business Development Director and Service Managers to identify additional needs or services, develop innovative solutions and provide information and context to support funding applications.
Presenting reports, statistics, updates on staffing, case studies etc to the Operations Director/Business Development Director, CEO and/or Board of Trustees as and when required.
Constantly monitoring, reviewing and adjusting health and safety arrangements as required.
Developing and maintaining an awareness of issues/current legislation related to domestic abuse, stalking and harmful practices through research and training events.
Leading, motivating and managing a team of managers to ensure that client’s needs are met within the objective of the service and in accordance with Stop Domestic Abuse’s ‘s policies and procedures.
Handling appeals of complaints and first stage of complaints if they relate to a Service Manager and participate in follow up investigations as required. To pass full reporting of complaints and feedback to the Operations Director, CEO and Trustees.
Recruiting, inducting, supervising, leading and developing staff within policy and quality standards and to provide a range of high-quality services.
Please click on links below to download an application pack.
Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the role. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.
We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.
Appointment will be on merit alone.
We will recruit the first suitable applicants, so apply early as we may close applications earlier.
An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
