Single Point of Contact (SPOC) - Helpline Worker

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

 Stop Domestic Abuse is a trauma informed organisation, the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Salary: £23,581.38

Location: Havant

Hours: 37.5 hours per week - Monday - Friday 9am - 5pm

Contract : Permanent

Job Reference Number: STOPDA722

Main purpose and scope of the job:

To provide a high quality support service to clients and professionals in the Southampton area. This will include taking referrals, contacting clients and identifying risk and needs and uploading information to our secure case management system. You will provide safety advice and emotional support over the phone. This will include referrals for adult victims and survivors, children and people using abusive behaviours. 

Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case.

Please click on links below to download an application pack.

Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the role. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.

We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.

Appointment will be on merit alone.

We will recruit the first suitable applicants, so apply early as we may close applications earlier.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.